Software Call Center basato sul cloud | Aircall

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BusinessPhoneSystemforHigh-PerformingTeams|AircallfunctionOptanonWrapper(){if(typeofwindow!=='undefined'){window['_cookieSystemLoadState']=true;if(typeofwindow['_onCookieConsentUpdate']==='function'){window['_onCookieConsentUpdate']();}}}window.lintrk=window.lintrk||function(){};window.aircallDataLayer=window.aircallDataLayer||[];functiongt(){aircallDataLayer.push(arguments);}gt('set','url_passthrough',true);gt('set','ads_data_redaction',true);(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':newDate().geSoftware Call Center basato sul cloud | AircalltTime(),event:'gtm.js'});varf=d.getElementsByTName(s)[0],j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src='load.bonjour.aircall.io/gtm.js?st='+i+dl+'';f.parentNode.insertBefore(j,f);})(window,document,'script','aircallDataLayer','WVTT6R');BecomeapartnerPartnersIntegrationPartnersChannelPartnerPartnerStoriesCompanyAircallAboutusBrandLifeatAircallCareersEventsPressContactUs+1888240-6923LoginENEnglish(GB)FrançaisDeutschEspañolGetfreeaccessWhyAircallWhatisAircallBusinessphonefeaturesbuiltforabetterkindofconversationDiscovermoreWhyAircallProductOverviewQualityandReliabilityCustomerSuccessStoriesGetfreeaccessAppMarketplaceSalesforceHubSpotIntercomZendeskPipedriveMSDynamicsDiscoverour100+integrationsLevelupteamperformancewithAircallAIDrivesalesandcustomersupportresultswithAI-poweredconversationintelligence.LearnmoreSolutionsByTeamSalesIT&OperationsCustomerService&SupportByBusinesssizeSmallBusinessesMedium&LargeBusinessesTopusesCallCenterPhoneSystemAircallAIByIndustryEducation&E-learningFinancialServicesHealthcareMarketing&AdvertisingDiscovermoreindustriesBookanAircalldemotoday!Discover&accessadvancedfeaturesGetfreeaccessPricingResourcesProductDownloadAPIDocumentationProductupdatesLegalLearningGuidesVoIPDocumentationGlossaryAircallLearningLabHelpCenterVideosBlogCustomerHappinessCallCenterSupportSalesTechDiscoverourBlogHubofContentandResourcesSalesContentHubandResourcesWhyAircallWhatisAircallBusinessphonefeaturesbuiltforabetterkindofconversationDiscovermoreWhyAircallProductOverviewQualityandReliabilityCustomerSuccessStoriesGetfreeaccessAppMarketplaceSalesforceHubSpotIntercomZendeskPipedriveMSDynamicsDiscoverour100+integrationsLevelupteamperformancewithAircallAIDrivesalesandcustomersupportresultswithAI-poweredconversationintelligence.LearnmoreSolutionsByTeamSalesIT&OperationsCustomerService&SupportByBusinesssizeSmallBusinessesMedium&LargeBusinessesTopusesCallCenterPhoneSystemAircallAIByIndustryEducation&E-learningFinancialServicesHealthcareMarketing&AdvertisingDiscovermoreindustriesBookanAircalldemotoday!Discover&accessadvancedfeaturesGetfreeaccessPricingResourcesProductDownloadAPIDocumentationProductupdatesLegalLearningGuidesVoIPDocumentationGlossaryAircallLearningLabHelpCenterVideosBlogCustomerHappinessCallCenterSupportSalesTechDiscoverourBlogHubofContentandResourcesSalesContentHubandResourcesBecomeapartnerPartnersIntegrationPartnersChannelPartnerPartnerStoriesCompanyAircallAboutusBrandLifeatAircallCareersEventsPressContactUsGetfreeaccessConnect.Communicate.Grow.Clear,frictionlesscustomercommunicationandintelligencethathelpsyourbusinessthrive.TRUSTEDBY19,000+COMPANIES.LeaderoftheStackProudtoberecognizedastheG2CallContactCenterLeaders.GetfreeaccessEasy-to-use.Betterconversations.SetupinsecondsEasilyclaimnumbers,setupintegrations,andmaneyourphonesystemwithjustafewclicks.ForSalesandCustomerSupportEffortlesslymanebusinessconversationsinoneplace,andbringtheentireteamtogetheraroundthecustomer.Moreclarity,lessguessworkMonitormetrics,improveperformance,andoidunexpectedsurpriseswithpowerfulanalytics.Yes,wedoAItooWhetheridentifyingtrendingtopicsorcallsthatneedreview,weuseAItoseyoutime.Soyou’refreetofocusoncoaching.RealbusinessimpactstartshereForsmartersalesCrushthosequotas.Fluidcallandtextcapabilitiesincreaseyourconnectionrateswithprospects.Powerfulcollaborationfeaturespreventrepetition.AndalittlehelpfromintegrationsandAIprovidescontextandcoaching.LearnmoreForbest-in-classsupportAchievebetterresolutionrates.Powerfulsharedinboxfeatureskeepcross-channelconversationsundercontrol,allinoneplace.entsknowexactlywhattodonextinsteadofaskingcustomerstorepeatthemselves.LearnmoreCommittedtoqualityWepromisetodeliverconfidence,notfrustration.Aircall’sreliable,easy-to-useplatformgivesyouallthetoolsanddatainsightsyouneedtoconnectconfidentlyandclearlywithyourcustomers.LearnmoreGoGlobalTrel"TheAircallsystemisveryflexibleandeasytouse,theserviceisveryreliable,andcallqualityisverystable.Wefieldmorethan25,000callsamonth,thepriceforinternationalcallingbundlesisveryfair,andthesupportisfantastic.Eventhoughwecandoeverythingindependently,we’reneveraloneorfeellikeweneedtostruggle."ReadtheSwoopstory"SinceweswitchedtoAircall,ourereCSAThasgoneup4%,whichisfantastic.Phonecallsareabigcontributortothatbecausesomanypeoplewanttobeabletohethosemeaningfulinteractionsandconnectwitharealpersonwhentheyheaquery."Readthefullstory"We’veactuallybeenabletosetupanIVRthatreallyhelpsthecustomer.Itdrivesthemtobemoreself-serviceonsometopics,orreachusfasterwhentheyreallyneedtodiscusssomethingoverthephone."Readthefullstory"Callrecordingsareinvaluablebecausetheyallowustoonboardnewteammateseasilyandimproveourexperiencewithnursecandidatesmovingforward."ReadthefullstoryDiscoverallourstoriesConnectedtothetoolsyouloveTheleadingappecosystemforvoice.Aircallcomplementsallyourcriticaltoolsandworkflows.SalesforceCRMHubSpotCRMZendeskHelpDeskIntercomHelpDesk-LiveChatmonday.comCRMShopifyeCommerceGorgiasEcommerceMicrosoftteamsHelpDeskmonday.comCRMShopifyeCommerceGorgiasEcommerceMicrosoftteamsHelpDeskDiscoverour100+otherintegrationsSeeallintegrationsReadytobuildbetterconversations?ActivateAircallonthedeviceyoux27;realreadyusing.GetfreeaccessFrequentlyaskedquestionsWhatisacallcentersoftware?Thebestcallcentersoftwarepullstogethermaincustomercommunicationchannelssuchasphone,email,webchatandSMSintooneconsolidatedinterfacethat’sequippedwithprofessionalcallcentercapabilities.Callcentersoftwaregreatlyimprovestheorganization,efficiencyandproductivityofcustomersupportandsalesteamsthatdealwithlargenumbersofcustomers.Virtualcallcentersoftwareallowsateamtoworkentirelyonlineandremotewithouthardware,butalsohasmanyadvantesforoffice-basedoperations.Howdoescallcentersoftwarefunction?VirtualcallcentersoftwarefunctionsthroughVoIPtechnology.WithVoIPinfrastructure,callsaretransmittedoveraninternetconnectiontosuitableelectronicdeviceslikesmartphones,laptops,tablets,andVoIPhardphones.VoIPtechnologystoresdatasecurelyinthecloudandallowscallcentersoftwaretointegratewithmanyexternalSaaSapplicationsfromawiderangeofspecialistcompaniesresultinginanever-evolvingandpowerfulsynchronizedbusinesstool.ThelistofservicesandsolutionsthatAircall’scallcentersoftwareintegrateswithisevergrowing,butincludes80+majorCRMs,helpdesks,marketingsoftware,chatbots,eCommerceplatforms,andmore.Basiccallcentersoftwarestorescustomerdatafromeveryinboundcall,includingnewnumbersandexistingcustomerhistoryfrompreviouscontacts.MoreadvancedsoftwaredisplaysCTIpop-ups.Thesepop-upssynccustomercalllogswithintegratedCRMprograms,suchasHubSpot,sotSoftware Call Center basato sul cloud | Aircallhatacustomerrepeatedlyphoningindoesnx27;tneedtoreiteratetheirissuetoeverynewent.ModernsoftwarecanalsobesetuptoroutecallstothecorrectentintheappropriatedepartmentthroughacustomizableIVRmenuSoftware Call Center basato sul cloud | Aircall.Aircall’scallcentersoftwarehasmanyadditionalfeaturesbuiltin,suchassmartroutingbasedonentlanguecapabilitiesorskillsets,sortingcallsintocallqueues,offeringcallbackoptions,livecallmonitoring,callwhispering,warmtransfersandmuchmore.Aircall’sintuitivecallcentersoftwarealsoenableslivenotetaking,tginganddetailedanalytics;featuresthathelpwithfollowupstrategiesandanent’saftercallworkaswellasdefiningbroaderbusinessgoalsandfindingareaswhereteamtrainingandoptimizationisneeded.Whatarethebenefitsofacallcentersoftware?Besidesthebenefitsofthemanysoftwareintegrationsandusefulfeaturesthatareaccessiblewithvirtualcallcentersoftware,thereareseveralcoreadvantesforabusinessthatimplementscallcentersoftware.Oneofthemajorbenefitsisthelowerinstallationandoperatingcostsofaprofessionalbusinessphonesystem.VirtualcallcentersoftwarerequiresnohardwareorITtechnicians,it’ssimplydownloadedfromabrowserorasamobileapp(orboth)andinstalledonemployees’existingelectronicdevicessuchassmartphonesandlaptops.On-sitemaintenanceisobsolete,sincethesoftwareiseasilyupgradedandtypicallymaintainedbySaaSpartnerslikeAircall.Sincevirtualcallcentersoftwareallowsfordistributedteamsworkingoff-site,aswellastheservicesofathirdpartycallcenter,businessoperatingcostscanbeloweredevenfurther.Thisalsoenables24/7customerserviceandmultilingualsupport—anecessityforcompaniesthatservelargeinternationalmarkets.Allinall,therightcallcentersoftwaredramaticallyenhancescustomerexperiencesandeasestheoverallworkloadofcallcenterents.Processesarestreamlinedandsetupforcollaborationacrossdepartments,whichhelpseveryone.Salescyclesareshortenedandoptimized,asthesoftwareenablescertainentstofocusonfine-tuningtheirscriptsandprospectingqualityleadswhileotherscanconcentrateonclosingdeals.CallvolumecanbemaximizedwithClick-to-DialorimplementingasalesdialersuchasAircall’sPowerDialer,allowingsalesentstoconcentratefullyonenginginbetter,morepersonalizedcalls.HowcanIcreateacallcenter?Tocreateacallcenter,firstchoosewhichkindofbusinessphonesetupyouwanttogofor,whichwilldictatethetypeofcallcentersoftwareyouneedtoinstall.Youcanreadourguidethroughtheailableoptionshere.WithfullyvirtualcallcentersoftwarefromAircall,it’seasytosetupyourownprofessionalcallcenterusingexistingdevicesandnonewhardware.Yoursecondbigdecisionmustbewhetheryouwanttoemployyourownstaffascallcenterents,oranexternalthird-partycallcenter.Tofullyoptimizeyourcallcenter,makesureyourcompanyimplementsthecorecallcenterbestpractices.Thoroughlytrainyourentstousecallcentersoftwareeffectively,aswellasthenecessaryphoneetiquette,customersupportskills,andscripts.Thisisessentialwhenbuildingacallcenterwithyourownteam,butequallyimportantwhenusingthird-partyservices.Consistentcommunicationandregularbriefingsaboutproductchangesarevital.Remembertoexplainsecurityprocedureswithcare,especiallywhenoutsourcingyourcallcenterwork.entsyou’venevermetwillbehandlingconfidentialandsensitiveinformation,sooutsourcedcallcentersshouldalwaysbevettedfortheirsecuritypoliciesandpractices.Togetstartedwithsettingupyourveryownfullyvirtualcallcenter,bookademowithAircall.Ourcloud-basedcallcentersoftwareoffersunparalleledproductivityfeaturesanddetailedanalyticsofallyourphoneoperationsfromasingleintuitiveinterface.Enjoydozensofvaluable,time-singandinnovativebuilt-inintegrationswithyourexistingbusinesstoolsandapps.Startyour7-dayfreetrialtodaytotakeapeekatwhat’spossible.Whatsoftwaredocallcentersuse?Ifyouwanttoofferyourcustomerssuperiorphonesupport,callcentersoftwareisindispensable.Withoutanalyticalinsights,aneffectivecallqueueorroutingsystem,andcrucialCRMdatabasesyncing,customerswillinevitablyendupfrustrated;leftwaitingonholdorrepeatingtheirissuetodifferentents.Goodcallcentersoftwareprovidesentswithcustomercallhistoryandadditionalcontext,helpsmaneanomni-channelapproach,oroffersanarrayofusefulorganizationalortimesingfeatures.Greatcallcentersoftwareoffersalloftheseservicesandmoreinanall-in-onesolution.Therearemanytypesofspecialistcallcentersoftwareouttherebesidescloudphonessystems.Someexamplesincludeworkforcemanementsoftware,helpdesksoftware,CRMsolutions,taskmanementsoftware,softwareofferingpersonalizedvoicemail,softwarethatspecializesinmaningmultiplecommunicationchannelsthroughchatbots,etc.Whenthesesolutionsareintegratedwithoneanother,yourcallcentertechstackwillbesupercharged.Somecallcentersoftwareprovidersofferon-premisesolutions,whichareusefulforcompanieshostingtheirowndatastoreoroperatingovertraditionalphonenetworks.Cloud-basedcallcentersoftware,likeAircall,isusuallyofferedbyexternalVoIPprovidersthroughaSaaSsubscriptionmodel.ThecustomercommunicationandintelligenceplatformFollowusMobileappSolutionsCallCenterSupportSalesPhoneSystemEcommerceNon-profitsProductIntegrationsQualityandreliabilityAppsPricingCountrycovereLocalphonenumbersGetfreeaccessFeaturesPowerDialerIVRCallRoutingCallCenterAnalyticsCTIIntegrationClicktoDialResourcesBlogKnowledgeBaseCustomerStoriesPartnerStoriesBecomeaPartnerBuildanIntegrationVoIPGlossarySpeedTestCompanyContactUsAboutUsCareersPressUptimeBrandAircall2024Legal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