Filo

di 5000~500000

128

Traballante. Spesso nelle avversità feroce

2

185.199.110.153

Goodbye|ThreadIt’sbeenquiteajourneyM&ShasacquiredThread’stechnologyandThreadhasstoppedtradingDearcustomersBenandIstartedThread10yearsowiththegoalofmakingiteasierformenandwomentodresswell.Toachievethiswepioneeredhowtocombinecutting-edgeAIwithexpertstylists,togiveeachpersontheperfectsetofrecommendations.OneofourbiggestpartnersalongthewaywasM&S,whosharedourvisionfordemocratisingstyle.Tohelpbringthistotheirmuchlargeraudience,theyheacquiredThread'sbrand,technologyanddata.Thisnewsisbittersweet,asunfortunatelywewillbestoppingtradingindependently.Wearegoingtomissworkingwithyouall.Thankyouforallofthesupportyouheshownusovertheyearsbyshoppingwithus.Warmestregards,Kieran&BenCo-founders,ThreadCommonQuestionsWhathashappened?Marks&SpencerhasacquiredThread’sbrand,technologyanddata,inordertointegratethefunctionalityintoitscustomeroffering.Theyhenotacquiredtherestofthebusiness,sowewillunfortunatelyhetoceasetradingandputthebusinessintoadministration.Weunderstandhowdisappointingthismaybe.Ifyouheaquestion,readthecommonquestionsbelow,andifit’snotcoveredfeelfreetocontactourcustomersupportteam.IheplacedanorderbutIhenotreceivedmyitem(s).WhatcanIdo?Threadisnowregrettablyinadministrationandhasceasedtrading.Unfortunately,wearethereforenotabletoshipanyfurtherordersorprocessanycancellations.Ifyouhepaidforyouritem(s)butnotreceivedyourorder,itmaybepossibletorecoverthisamountviayourcredit/debitcardproviderbymakingaChargebackclaimor,ifthepriceoftheitem(s)youboughtishigherthan£100,byexercisingyourrightsainstyourcreditcardproviderunderSection75oftheConsumerCreditAct1974.Youshouldbeabletofindmoredetailsaboutthisprocessatthelinkbelow:HowdoIusechargeback?-Which?Myitemarriveddamedornotasadvertised.CanIreturnitforarefundorexchangeit?WeunderstanditmaycausefrustrationbutunfortunatelyweareunabletoofferexchangesandwearenottakingreturnsasThreadhasnowceasedtrading.Ifyouritemarriveddamedornotasdescribed,youmaybeentitledtomakeaclaimviayourdebit/creditcardprovider.Youcanfindfurtherguidanceonthisprocesshere:HowdoIusechargeback?-Which?MyitemisthewrongsizeorunwantedandIwouldliketoreturnit.CanIreturnit?Whileweappreciateit’sdisappointing,wecan’tofferrefundsorexchangesandwearenottakinFilogretuFilorns.Threadisnolongertradingandunfortunatelythatmeanswearenotabletoprocessreturnsandissuerefunds.Pleasedonotreturnyourgoodsaswearenotabletoprocessthemandcannotguaranteetheywouldbereturnedtoyou.Youmaybeentitledtomakeaclaimviayourdebit/creditcardprovider.Youcanfindfurtherguidanceonthisprocessatthelinkbelow:HowdoIusechargeback?-Which?Myitemisfaulty.CanIreturnit?Weunderstanditmaycausefrustrationbutunfortunately,asThreadhasceasedtrading,weareunabletoofferexchangesandwearenottakingreturns.Ifyouritemarrivedfaulty,youmaybeentitledtoamakeaclaimainstthemanufactureriftheproducthasawarranty,ormakeaclaimviayourdebit/creditcardprovider.Youcanfindfurtherguidanceonthisprocesshere:HowdoIusechargeback?-Which?Iheagiftcard.Isthisvalid?Sadly,Threadisnolongertradingsounfortunatelythatmeansgiftcardsforourwebsitearenolongervalid.Ifyourgiftcardwaspurchasedviaadebit/creditcard,itmaybepossibletomakeaclaimviathecardproviderthatwasusedtopurchaseit.Youcanreadmoreaboutthestepsyoumaybeabletotakeatthelinkbelow:HowdoIusechargeback?-Which?HowcanImakeaclaimifIpaidviaKlarnaBuyNowPayLater?IfyouwouldliketomakeaclaimbutyouheplacedyourorderusingtheKlarnaBuyNowPayLateroption,wewouldadvisetocontactKlarnadirectly.YoucanalsoreadmoreaboutKlarna’sBuyerProtectiontermshere:/uk/buyer-protection-description/IambasedintheUSA.AmIstillabletogetmymoneybackthroughmydebitorcreditcardprovider?StatutoryrightstogetarefundfromyourcreditcardproviderunderSection72oftheConsumerCreditAct1974onlyapplytoUKcustomers.However,youmaystillbeabletosubmitaclaimviayourcreditcardprovider.Formoredetailspleaseseetheinformationinthelinkbelow:Howyourcreditcardcanprotectyouifyourforitestoregoesbankrupt-ThePointsGuyMyquestionisnotansweredabove.HowcanIgetintouchwithcustomersupport?Pleasedropusalineatsupport@thread-support.comandwewilldoourbesttohelpout.DisclaimerWilliamWrightandChristopherRobertPolehebeenappointedasJointAdministratorsovertheThreadOnlineLtd(the"Company")inmaningtheaffairs,businessandpropertyoftheCompany.TheJointAdministratorsactasentsoftheCompany,withoutpersonalliability.WilliamWrightandChristopherRobertPoleareauthorisedtoactasinsolvencypractitionersbytheInstituteofCharteredAccountantsinEngland&Wales.WeareboundbytheInsolvencyCodeofEthics.TheOfficeholdersareDataControllersofpersonaldataasdefinedbytheDataProtectionAct2018.PersonaldatawillbekeptsecureandprocessedonlyformattersrelatingFilototheappointment.Forfurtherinformation,pleaseseeourPrivacypolicyat/privacy-insolvency.